Privacy policy
The Institute collects personal information only where it is needed to run a service you have asked for, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Manitoba privacy legislation.
What we collect
- Enquiries: the name, organisation, email, phone number and message you submit.
- Course registration: the above, plus billing details and any accessibility or dietary requirements you tell us about.
- Membership: the above, plus tier, renewal date and voting eligibility.
- Newsletter: your email address and the date you subscribed.
- Server logs: IP address, browser type and pages requested, retained for 30 days for security and to count downloads in aggregate.
What we do with it
We use it to answer you, to deliver the course or membership you have purchased, to meet our audit and charitable reporting obligations, and to send the newsletter if you asked for it. We do not sell, rent or trade personal information, and we do not use it for advertising. Data is stored on servers located in Canada. Payment card details are handled by our payment processor and are never stored by the Institute.
How long we keep it
Enquiries are deleted after two years. Course and membership records are kept for seven years to satisfy audit requirements. Newsletter subscriptions are kept until you unsubscribe. Aggregated, de-identified download counts are kept indefinitely.
Your rights
You may ask what we hold about you, ask for a correction, withdraw consent, or ask for deletion where we are not required to retain the record. Write to info@ofivoll.club or to the Privacy Officer at the address below; we respond within 30 days. If you are not satisfied, you may complain to the Office of the Privacy Commissioner of Canada.